Terms of service

GENERAL TERMS AND CONDITIONS

§ 1 Scope, customer information 

The following general terms and conditions (GTC) regulate the contractual relationship between VISIONISTAS GmbH and consumers who purchase goods through our shop haustidepoterkost.com® . The contract language is German.

§ 2 Conclusion of contract

(1) The offers on the Internet represent a binding offer to you to purchase goods.

(2) You can put one or more products in the shopping cart. During the ordering process, you enter your data and wishes regarding payment method, delivery terms, etc. Only when you click the order button do you accept this offer to conclude a purchase contract. You can also conclude the purchase contract by telephone or fax.

§ 3 Customer information: Storage of the contract text

We will save your order with details of the concluded contract (e.g. type of product, price, etc.). We will send you the general terms and conditions, but you can also access the general terms and conditions at any time after the contract has been concluded via our website. As a registered customer, you can access your past orders via the customer login area (My Orders).

§ 4 Customer information: Correction notice

You can correct your entries at any time before submitting the order using the delete key. We will inform you about further correction options as you go through the ordering process. You can also completely end the ordering process at any time by closing the browser window.

§ 5 Customer information: Code of conduct

We have subjected ourselves to the following code of conduct: haustidepoterkost.com Code of Conduct, 2021, www.haustidepoterkost.com/verhaltenskodex

§ 6 Retention of title

The purchased item remains our property until full payment has been made.

§ 7 Liability for defects and shortening of the limitation period

(1) Liability for defects

There are statutory liability for defects for our goods.

(2) Shortening of the limitation period for used goods to consumers

It is agreed to shorten the limitation period for claims for defects in used goods to one year.

Excluded from this agreement are claims for damages, claims for defects that we have fraudulently concealed, and claims arising from a guarantee that we may have given for the quality of the item. The statutory time limits apply to these excluded claims. If there is a guarantee period, the longer period applies in favor of the guarantee holder.

§ 8 Limitation of Liability

We exclude liability for slightly negligent breaches of duty, provided that these do not concern essential contractual obligations, damages resulting from injury to life, body or health, guarantees or claims under the Product Liability Act (ProdHaftG). The same applies to breaches of duty by our vicarious agents and our legal representatives. The essential contractual obligations include in particular the obligation to hand over the item to you and to give you ownership of it. Furthermore, we must provide you with the item free of material and legal defects.

§ 9 Consumer information: Non-participation in a dispute resolution procedure

We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

Conclusion of contract

(1) The presentation of the products in our range in the online shop does not constitute a legally binding offer, but a non-binding online catalog. You can select products and collect them in a so-called shopping cart using the "Add to cart" button. By clicking on the "order with payment" button, you make a binding offer to purchase the goods in your shopping cart. 

You can change and view the data at any time before submitting your order. However, the order can only be submitted and transmitted if you accept these contractual conditions by clicking on the "I have read and accepted the General Terms and Conditions and Privacy Policy" button. 

(2) We will then send you an automatic confirmation of receipt by email, in which your order will be listed again. The automatic confirmation of receipt merely documents that we have received the order and does not constitute acceptance of the offer. The contract is only concluded when we submit the declaration of acceptance, which is sent with a separate email (order confirmation), but at the latest with delivery of the ordered goods.

Credit card

When you place your order, you simultaneously send us your credit card details. After you have identified yourself as the legitimate cardholder, we will ask your credit card company to initiate the payment transaction and thereby accept your offer.

PayPal, PayPal Express

During the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After placing the order in the shop, we ask PayPal to initiate the payment transaction and thereby accept your offer.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must contact us (haustidepoterkost.com® VISIONISTAS GmbH, Werftstr. 26, 40549 Düsseldorf, Telephone: 0049 (0) 211 99 44 67 48, Fax: 0049 (0) 211 99 44 67 48, service@haustidepoterkost.com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the sample cancellation form for this purpose, although this is not mandatory https://www.haustidepoterkost.com/widerrufsformular

To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.